Customer Service Representative

Há 1 mês


Braga, Braga, Portugal Homerun B.V. Tempo inteiro

At Homerun B.V., we're on the hunt for a highly skilled Customer Service Representative to join our dynamic team. This is an exciting opportunity for a motivated and customer-focused individual to make a real impact in our fast-paced fashion brand.

About Us

Homerun B.V. is a young, wild & free-inspired fashion brand for modern women with a glimpse of rock'n'roll. Founded in Berlin by Jacqueline Mikuta and Klemens White in 2017, our brand has grown rapidly, expanding from a small jewellery line to clothing in 2019. We're proud to be one of the fastest-growing direct-to-consumer brands in the fashion market.

About the Role

We're looking for a dedicated and driven Customer Service Specialist fluent in German and English to provide exceptional support to our German-speaking customers. As a key member of our team, you'll play a vital role in ensuring our customers have a smooth and enjoyable experience when interacting with us.

Your Responsibilities

  1. Provide outstanding customer service via email, social media, WhatsApp, and chat to our German-speaking customers.
  2. Assist with inquiries related to orders, products, and general customer support.
  3. Handle and resolve customer complaints and issues in a timely and effective manner, ensuring customer satisfaction and building a trusting relationship.
  4. Help customers with order placements, tracking, returns, and exchanges, ensuring a seamless shopping experience.
  5. Collaborate with other team members to provide solutions and share customer feedback to improve our service and strategize for the future.
  6. Represent the MIKUTA brand in all customer interactions, embodying our values and commitment to a high-quality customer experience.
  7. Maintain accurate records of customer interactions and update internal systems as needed.

Your Qualifications

  • Fluent in German and English, both written and spoken.
  • Passionate about delivering exceptional customer service and understanding customer needs.
  • Strong communication skills with the ability to convey information clearly and effectively, always with empathy and friendliness.
  • Ability to think on your feet and provide creative solutions to customer issues.
  • Able to work well in a team environment and collaborate with colleagues across departments.
  • Ready to thrive in a fast-paced, dynamic environment.

The Package

We offer a competitive salary of approximately €45,000 per annum, depending on experience, plus a range of benefits including opportunities for professional growth and development, flexible working hours, and a fun, collaborative work environment.

Join Our Team

If you're passionate about delivering exceptional customer service and are eager to join a dynamic fashion brand, please submit your application. We can't wait to hear from you



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