Customer Service Representative
Há 1 mês
About Phiture
Phiture is a dynamic fashion brand founded in Berlin by Jacqueline Mikuta and Klemens White. Our mission is to deliver exceptional service to our customers, embodying the spirit of 'wild & free.' With a strong presence across Europe and a growing direct-to-consumer market, we're seeking a dedicated Customer Service Specialist to join our team.
The Role
We're looking for an English-speaking Customer Service Specialist to provide outstanding support to our customers via email, social media, WhatsApp, and chat. As a key member of our team, you'll be responsible for handling customer inquiries, resolving issues, and maintaining accurate records of interactions.
Responsibilities
- Provide exceptional customer service through various communication channels
- Assist with order-related inquiries, product information, and general customer support
- Resolve customer complaints and issues in a timely and effective manner
- Maintain accurate records of customer interactions and update internal systems as needed
About You
We're seeking a passionate and empathetic individual with excellent communication skills. As a fluent English speaker, you'll be able to convey information clearly and effectively. If you thrive in a fast-paced environment and are eager to make a positive impact, we encourage you to apply.
Benefits
We offer a competitive salary, estimated at €45,000 per year, based on industry standards and the level of expertise required for this role. Additionally, you'll have the opportunity to work with a growing fashion brand, collaborate with a talented team, and contribute to creating a positive experience for our customers.
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