Global Customer Experience Specialist

Há 7 dias


Braga, Braga, Portugal Cpm International Tempo inteiro
Job Overview

We are seeking a skilled Global Customer Experience Specialist to join our team at CPM International.

About the Role

This full-time position is based in Bratislava, Slovakia, and involves managing customer issues from start to finish. The successful candidate will work with customers and internal teams to resolve claims promptly and professionally, building strong relationships and understanding client needs, especially in escalated cases.

The goal of this role is to deliver outstanding service and help us meet key performance targets. This includes supporting Lenovo customers, problem-solving using cutting-edge tools, being empathetic, and working collaboratively with the team.

Responsibilities
  • Support Lenovo Customers: Handle incoming cases from VIP customers primarily through email and in some situations making outbound calls may also be necessary.
  • Problem-Solve: Use cutting-edge Lenovo tools to guide customers through case resolution and work with teammates to crack tricky cases.
  • Be Empathetic: Connect with customers from all backgrounds ensuring everyone feels heard and valued.
  • Reliability: Ability to work within set deadlines and comply with SLAs and get in touch with customers over the phone from time to time.
  • Team Collaboration: Work together to hit personal and team goals in an environment where your unique perspective is always appreciated.
  • To be a Brand Ambassador: Be a Lenovo expert sharing knowledge about their awesome products and reflecting Lenovo's commitment to innovation and inclusivity.
Requirements
  • Fluent Dutch Language: You're confident communicating in Dutch language both written and spoken.
  • English Communication: You'll be working with an international team so you need to be comfortable in English too.
  • Great Communication Skills: With a focus on customer interactions.
  • Customer-First Mindset: You love helping people and solving problems whether it's over the phone or by email.
  • Skilled at managing complex situations that involve multiple teams to keep customers satisfied.
  • Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly.
  • Organised & Motivated: Even when things get busy you stay organised and keep delivering quality service.
  • Ability to stay calm and handle high-pressure situations especially with sensitive cases like social media executive escalations and legal cases.
  • Location & Eligibility: Be eligible to work in Slovakia office is in Bratislava.
What We Offer

We offer a highly competitive base salary of €21000 per annum in addition to:

  • Meal voucher 6.23€/day (124€/month).
  • Commuting allowance 50€ per month (600€/annum).
  • Monthly incentives based on performance up to 175€.
  • Relocation package or sign-on bonus 600€.
  • Paid extra days contingency days) per annum in case of emergencies and short-term absences.
  • Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava.
  • Fully paid training that optimally prepares you for your job 2 weeks duration office-based.

Our benefits include Chill-Out Zone table soccer table tennis gaming console Multisport Card Employee Assistance Program free confidential support on personal or work-related issues Office Snacks & Drinks free hot/cold drinks snacks or fruits to keep you going Referral Bonus refer a friend and get a bonus Professional Development ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment Engagement & Inclusion join best-in-class employee engagement programs that make you feel valued.



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