Automotive Customer Experience Specialist

3 semanas atrás


Braga, Braga, Portugal Phiture Tempo inteiro

We're seeking a skilled Automotive Customer Experience Specialist to join our team in Braga, Portugal.

As a representative of Volkswagen Group, you'll ensure that customer expectations are met across all operations, focusing on quality, efficiency, and customer journey improvement.

Your primary responsibilities will include:

  • Responding to customer inquiries via phone, chat, and email with professionalism and enthusiasm
  • Maintaining clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system
  • Collaborating with colleagues to enhance the overall customer experience

To succeed in this role, you'll need:

  • A high level of Spanish (C1 written and oral) and a good level of English (B2)
  • 1 year of experience in a call center or customer service role, preferably in the automotive industry
  • Strong attention to detail and organizational skills
  • Excellent problem-solving skills and a creative, solution-oriented mindset

In return, we offer:

  • A competitive salary of €20,000 - €28,000 per year, based on your experience and qualifications
  • A full-time position with indefinite contracts
  • Work on-site based in Braga, Portugal
  • Bring-a-friend (referral) bonus opportunities
  • Full paid training on the company and the project you'll be working on
  • Career development programs, specialized courses, and language classes

At Concentrix, we value diversity and inclusion, providing equal employment opportunities for all candidates and promoting a work environment free from discrimination and harassment. If you're passionate about delivering exceptional customer experiences and growing your career, apply today



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