Automotive Customer Support Specialist
Há 3 dias
About Phiture
We are a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.
Job Overview
This is an exciting opportunity to join our team as an Automotive Customer Support Specialist. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients and resolving routine problems related to their products or services.
Responsibilities
- Respond to customer inquiries via multiple channels and update CRM systems with relevant information
- Build strong relationships with customers by handling inquiries with speed and professionalism
- Promote customer retention and loyalty by supporting successful inquiry outcomes
- Maintain professional, empathetic relationships with all customers
- Collaborate effectively with team members and management to provide feedback on emerging issues and identify improvement areas proactively
Requirements
- High level of European Portuguese (written and oral) and good level of English (B2)
- 1 year of experience in technical roles or automotive customer service
- Possess passion for automotive topics and skills in digital tech
- Familiarity with market geography and understanding of policies, procedures, and warranties
- Ability to make independent decisions with strong documentation skills
- Skilled in resolving issues and providing solutions
What We Offer
- Full-time position with indefinite contracts (negotiable depending on your experience and our client's needs)
- Competitive salary: €32,000 - €42,000 per annum (dependent on qualifications and experience)
- Central location in Braga, Portugal
- Bring-a-friend referral bonus opportunities
- Full paid training on the company and project
- Career development programs, specialized courses, and language classes
Why Join Us?
We're a great match if you're passionate about delivering exceptional customer experiences and growing your career in a dynamic environment. Our culture values innovation, teamwork, and continuous learning, making us an excellent choice for professionals looking to take their skills to the next level.
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