Automotive Customer Experience Specialist
Há 4 dias
**Company Overview:**
We are a global technology and services leader that powers the brands of the future. With a presence in over 70 countries, we help well-known brands improve their businesses with technology and integrated solutions.
**Salary & Benefits:**
This full-time position comes with a competitive salary, indefinite contract, and negotiable performance bonus. Our benefits also include a bring-a-friend referral bonus opportunity, central location in Braga, Portugal, and opportunities for career growth and personal development.
**Job Description:**
As an Automotive Customer Experience Specialist, you will ensure performance goals are met across all operations. You will be responsible for providing customer service support and resolution of routine problems regarding clients' products or services. Your role will involve responding to customer requests via multiple channels, updating CRM systems, and building strong customer relationships through speed and professionalism.
**Required Skills & Qualifications:**
To succeed in this role, you will need:
- a high level of European Portuguese (written and oral) and good English language skills (B2)
- 1 year of experience in technical roles or automotive customer service
- passion for automotive topics and digital tech expertise
- ability to understand policies, procedures, and warranties
- strong documentation skills and empowered decision-making
**Location:**
This role is based in Braga, Portugal, at our central location in the Centro Empresarial de Braga. We offer a unique opportunity for career growth and personal development, with approximately 80% of our managers and leaders promoted from within.
**Estimated Salary:** €28,000 - €35,000 per annum
€24-€30 per hour on average in the region, considering additional bonuses, it’s around €31,000–39,000 annually, depending on your negotiation and your profile.
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