Automotive Support Specialist

3 semanas atrás


Braga, Braga, Portugal Phiture Tempo inteiro

**About Phiture**

We're a global technology and services leader that powers the brands of the future. Our company is built on a strong foundation of innovation, teamwork, and dedication to excellence.

**Job Overview**

As an Automotive Support Specialist, you will play a critical role in ensuring the success of our clients by providing exceptional customer service support and resolving routine problems regarding their products or services.

**Key Responsibilities:**

  1. Respond to customer requests via multiple channels, updating CRM systems with relevant information.
  2. Build strong customer relationships by handling inquiries with speed and professionalism.
  3. Promote customer retention and loyalty by supporting successful inquiry outcomes.
  4. Maintain professional, empathetic relationships with all customers.
  5. Collaborate effectively with team members and management.
  6. Provide feedback on emerging issues and identify improvement areas proactively.

**Requirements and Qualifications:

To be successful in this role, you will need:

  • A high level of European Portuguese (written and oral) and a good level of English (B2).
  • 1 year of experience in technical roles or automotive customer service.
  • A passion for automotive topics and skills in digital tech.
  • The ability to understand policies, procedures, and warranties and familiarity with market geography.
  • The empowerment to make independent decisions with strong documentation skills.
  • The skill to resolve issues and provide solutions.

**What We Offer:**

We offer a range of benefits that help you support your unique lifestyle:

  • Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).
  • Competitive salary: €24,500 per year.
  • A central location in Braga, Portugal.
  • Bring-a-friend (referral) bonus opportunities.
  • Full paid training on the company and the project you'll be working on.
  • Career development programs, specialized courses, and language classes.

**Join Our Team:**

If you're looking for a challenging and rewarding career opportunity, we encourage you to apply. At Phiture, we're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.



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