Technical Support Specialist
2 semanas atrás
About Phiture
Phiture is a leading technology company that provides innovative solutions to its clients. We are committed to delivering high-quality services and products that meet the evolving needs of our customers.
About the Job
We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the first point of contact for customers seeking technical assistance via phone, chat, or email. You will be responsible for diagnosing, researching, and resolving tier 1 technical hardware and software issues.
Responsibilities
- Serve as the primary contact for customers seeking technical support
- Diagnose and resolve technical issues in a timely and efficient manner
- Provide accurate information on IT products and services
- Direct unresolved issues to the next level of support personnel
- Maintain a high level of customer satisfaction
Qualifications
To be successful in this role, you will need:
- A minimum of 1 year of helpdesk work experience
- Strong customer support skills
- Excellent written and verbal communication skills
- Problem-solving ability to diagnose and resolve basic technical issues
- Demonstrated eagerness to learn and flexible with the ability to multi-task
- Ability to be flexible, multi-task, and organize priorities in a fast-paced work environment
Estimated Salary
$60,000 - $80,000 per annum, depending on experience
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