Technical Support Specialist for Multinational Company
Há 3 dias
Headquartered in Athens, Greece, our client is a leading player in the tech industry offering exceptional opportunities for skilled customer service professionals to work alongside world-renowned brands. As a Technical Support Specialist, you will be part of a dynamic team that provides top-notch technical assistance to customers across various platforms.
About the RoleThis exciting opportunity entails identifying customer needs and delivering tailored solutions, including sales guidance. Your responsibilities will vary depending on the team you join:
- Provide support to customers facing issues related to billing inquiries, handle transactions, and resolve inquiries in a timely manner
- Assist customers with placing orders and related issues
- Answer customer inquiries, troubleshoot or escalate technical issues, and assist with account-related matters
- FOLLOW standard diagnostic procedures, focusing on efficiently handling frequently asked questions
- Convert every customer interaction into a positive experience
You will bring a unique combination of skills and qualities to this role:
- A strong command of French (B2+ level)
- Excellent communication skills
- Sales experience with consumer products and services will be highly valued
- Tech-savviness, enabling effective troubleshooting and research
- An empathetic approach, paired with outstanding communication skills
- A positive attitude, willingness to learn, and adaptability
We provide a comprehensive package that includes:
- A competitive monthly salary: €25,000 - €35,000 per month (dependent on experience)
- 2 additional salaries paid annually
- Ongoing health care benefits
- A range of discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events and community initiatives
- Free online Greek language courses
- State-of-the-art premises with relaxing break areas
- Working for a Great Place to Work-certified company that values diversity
To be eligible for this position, you must hold EU citizenship or have permission to work in Greece.
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