Fujitsu Technical Support Specialist

Há 5 dias


Braga, Braga, Portugal Fujitsu Tempo inteiro

We are looking for talented individuals to join our team as a Fujitsu Technical Support Specialist. This role involves providing top-notch customer support and ensuring seamless technical experiences for our users.

As a Fujitsu Technical Support Specialist, you will be the primary point of contact for customers dealing with routine and non-routine incidents, problems, and requests. Your excellent communication skills, problem-solving abilities, and adaptability will enable you to provide effective solutions within required timescales.

Your key responsibilities will include:

  • Providing 1st line support for incidents
  • Taking ownership of resolving basic customer problems by asking relevant questions and escalating issues when necessary
  • Escalating issues to deliver required service level and meet or exceed customer expectations/SLAs

You will work in a multicultural, dynamic environment alongside over 1900 colleagues from diverse backgrounds. Our company offers an inclusive culture, flexible working arrangements, and opportunities for professional growth and development.

In this role, you will have access to cutting-edge technology and tools that enable you to deliver exceptional support services. We prioritize employee well-being, offering private health insurance, life insurance, and comprehensive benefits packages.

The estimated annual salary for this position is $65,000-$85,000, depending on your experience and qualifications. If you possess a passion for technology, customer-centric approach, and desire to grow with a global leader like Fujitsu, we encourage you to apply.


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