German Customer Support Professional
2 meses atrás
We are seeking an experienced German language customer support specialist to join our team at Fujitsu. As a customer support specialist, you will be the primary point of contact for users, providing assistance with routine and non-routine incidents, problems, and requests.
Your key responsibilities will include:
- Providing 1st line support for incidents
- Technical capability: Works under supervision, supporting standard technical queries related to a single product/small set of products
- Problem solving: Takes ownership for listening to and understanding basic customer problems and resolving them within required timescales
- Service level: Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs
- Team working: Acts as a team player and is viewed by colleagues as a helpful and effective member of the team
- Personal development: Takes ownership of own development and has a development plan in place
- Business awareness: Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first-class service
What We Offer
- Employment with a permanent contract
- Life insurance
- Private health insurance since the first day of employment and extensive to children for free
- Work life balance with full-time schedules available
- 25 annual leave days (including your birthday); add one day per antiquity in the company up to 30 days
- Remote working available
- An IKEA voucher to help you build your own home office
- Several discounts available with our partners
- Employee assistance program that will provide services related to mental health, legal and financial guidance (24/7)
- Dynamic and enthusiastic work environment with colleagues from more than 60 countries
- Training and international career progression plan upon hiring
- The chance to get involved in our social responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion, environment and our community
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