Fintech Support Professional

Há 6 dias


Braga, Braga, Portugal Blu Selection Tempo inteiro
About the Role

We are seeking a highly skilled Fintech Support Professional to join our team in Valencia, Spain. As a key member of our customer support team, you will play a crucial role in delivering exceptional support to our B2B clients.

Responsibilities and Impact

Your primary responsibilities as a Fintech Support Professional will include:

  • Providing timely and effective support to B2B customers via email, chat, and phone
  • Collaborating with colleagues to continuously improve the customer experience
  • Troubleshooting, innovating, and managing change on a daily basis
  • Handling payment inquiries from sellers and buyers through various client platforms
  • Improving Trustpilot reviews and enhancing overall company NPS through excellent service
  • Flagging and escalating customer queries and developing suitable solutions
  • MAPPING AND IMPROVING BUSINESS PROCESSES TO ENHANCE CUSTOMER JOURNEY AND SATISFACTION

In addition to your technical skills, we are looking for a proactive and solution-oriented individual who is interested in working in an ambitious team.

Requirements

To succeed in this role, you will need to possess:

  • Proficiency in the Dutch language at a native speaking level and a C1 level in English
  • Competency in using computers
  • Excellent communication skills
What's in it for You?

We offer a range of benefits and opportunities to help you grow professionally:

  • Spanish classes
  • Great Friday evening drinks
  • Fitness bootcamps to stay fit and active
  • Mindfulness classes
  • A tech startup environment where you can develop and have room for your ideas
  • Free lunch and breakfast at the office
  • An international working environment with 20+ nationalities

The estimated salary for this position is approximately €45,000 - €55,000 per year, depending on experience and qualifications.



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