Customer Support Representative with German Language Skills
Há 6 dias
We are seeking a skilled Customer Support Representative to join our team at Cross Border Talents. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients in Germany.
Key Responsibilities- Respond to customer inquiries via phone, email, and chat in a professional and friendly manner, ensuring that issues are resolved efficiently and effectively.
- Provide clear and effective solutions to customer concerns, escalating more complex issues as needed.
- Document customer interactions accurately in the CRM system, maintaining a high level of data quality and integrity.
- Fluency in German (C2 level) and strong communication skills in English (B2 level or higher).
- Strong problem-solving abilities and a customer-focused attitude, with a proven track record of delivering excellent results in a fast-paced environment.
- Flexibility to work 24/7 rotational shifts, including weekends, to meet the needs of our global client base.
- A willingness to relocate to Braga, Portugal, where our team is based.
- Competitive salary: €28,000 - €32,000 per year, depending on experience.
- Welcome Bonus of €2,000.
- Private health insurance, ensuring you have access to comprehensive medical care when you need it most.
- Paid training to help you succeed in your role, with ongoing development opportunities to enhance your skills and knowledge.
- A supportive, friendly team environment, where collaboration and open communication are valued above all else.
- Opportunities for professional growth and career advancement, within a company that prioritizes employee development and success.
- Monday to Sunday: 24/7 (rotational shifts), with regular breaks to ensure you stay refreshed and focused throughout your shift.
- Days Off: 2 rotational days off, allowing you to recharge and spend time with loved ones.
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