Technical Support Specialist with Multilingual Skills
Há 2 dias
Company Overview
We are Language Matters, a leading software company based in West London. We're seeking a highly skilled and multilingual Technical Support Specialist to join our close-knit sales and support team.
About the Role
This exciting opportunity is for a talented individual who can provide high-level SaaS support and training on products and services in a professional and consultative manner. The successful candidate will work in a dynamic team environment, leveraging their technical expertise and language skills to deliver exceptional customer service and product support via phone and email.
Key Responsibilities:
- Delivering exceptional customer service and product support via phone and email.
- Maintaining accurate CRM systems at all times.
- Maintaining in-depth knowledge of products by keeping up-to-date and providing guidance and advice on the products and services.
- Demonstrating products and providing online and in-person training for clients.
- Creating and updating training manuals and videos as well as leading webinars.
- Travelling to clients and exhibitions to promote products.
Requirements:
- Fluency in French, German, Danish, Norwegian, Finnish, or Swedish to a native level, both written and spoken.
- Fluency in English, both written and spoken.
- 2-3 years of experience in B2B customer/client services.
- Experience or knowledge of the SaaS industry is advantageous.
- Proactive and problem-solving mindset.
- Excellent IT skills.
- Strong interpersonal skills and professional manner.
About You:
To succeed in this role, you should have a customer-focused approach and be passionate about delivering exceptional customer service. This is an excellent opportunity for a dedicated and motivated Technical Support Specialist to grow with our company and gain invaluable experience working in a SaaS technology firm.
Salary: £35,000 - £45,000 per annum depending on experience
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