Technical Support Specialist for Microsoft

4 semanas atrás


Braga, Braga, Portugal Teleperformance Portugal Tempo inteiro

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Teleperformance Portugal. As a Technical Support Specialist, you will be responsible for providing technical support to customers on the Partner Center Platform.

Key Responsibilities

  • Work with customers to resolve technical customer issues on the Partner Center Platform;
  • Support deliveries;
  • Determine technical support pain areas while working with customers;
  • Provide feedback and details to Technical Advisors and PG teams;
  • Achieve the CPE team goals and the time to resolution or escalation, enabling a response time similar to competitors;
  • Maintain technical skills through completion of ongoing readiness and Platform training;
  • Participate in the creation of future Microsoft support capabilities for the cloud.

Requirements

  • Fluent level of Italian and English (minimum B2);
  • Previous interaction with M365 technology (SPO, EXO) (required);
  • Basic Active Directory troubleshooting skills (users, mailboxes) (required);
  • Knowledge of Basic API and Networking (required);
  • Understanding of basic programming (Python, C#) (is a plus).

What We Offer

  • Work location: Lisbon – one of the best and sunniest places to live in Europe;
  • Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);
  • One flight per year to your home country (within Europe);
  • Health insurance from day one in the company;
  • Ongoing certification and training opportunities;
  • Refer a Friend Program with attractive incentives;
  • Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.


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