Career Opportunities as a Technical Support Specialist

Há 1 mês


Braga, Braga, Portugal Ttec Tempo inteiro

About TTEC
Ttec is a leading provider of customer experience solutions. We help iconic and disruptive brands deliver exceptional customer experiences through our combination of humanity and technology.

Job Overview
We are seeking a Technical Support Specialist to join our team in Athens, Greece. As a Technical Support Specialist, you will be responsible for providing technical support to customers via phone, chat, or email. You will work closely with our team to ensure that customers receive the highest level of service possible.

Key Responsibilities
Provide technical support to customers via phone, chat, or email
Assist customers with software onboarding sessions
Consult on software features and provide practical explanations
Use screen-sharing tools to facilitate onboarding sessions
Work closely with our team to ensure customer satisfaction

Requirements
Fluency in Spanish and English
Strong attention to detail
Savvy with tech and software
Self-sufficient and resilient attitude
Confident and adaptable communication and coaching skills

Benefits
Knowledgeable leadership and diverse organization culture
Career growth and learning opportunities
Excellent premises during training and employee engagement activities
Competitive compensation and performance bonus opportunities

About the Role
We'll train you to be a subject matter expert in your field. You'll work in a dynamic, family-friendly atmosphere with a chance to make great new friends within the Ttec community. You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.

Salary Estimate
The estimated salary for this role is €35,000 - €45,000 per year, depending on location and experience.



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