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Há 1 mês
Job Description
">- ">
- About Us">
Cross Border Talents is a dynamic company that connects talented individuals with exciting job opportunities.
">Salary Range">The estimated salary for this position is between 40,000 to 60,000 per year, depending on experience.
">Job Responsibilities">We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Expert, you will be responsible for delivering exceptional customer service and resolving technical issues related to e-commerce, software, and wireless connectivity. Your key responsibilities will include:
">- ">
- Responding to customer requests via phone, email, chat, social media, and messaging channels.">
- Providing account and application support to customers regarding software functionality, troubleshooting system configurations, and network settings.">
- Assisting customers through phone, chat, and emails regarding different queries and providing accurate and real-time responses.">
- Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.">
To be successful in this role, you will need:
">- ">
- Fluency in French and English (B2 level).">
- Excellent communication and problem-solving skills.">
- Able to work in a fast-paced environment and adapt to rapid changes.">
- Strong analytical and technical skills.">
- Ability to document interactions accurately and maintain data accuracy.">
As a Technical Support Expert at Cross Border Talents, you will enjoy a competitive salary, opportunities for career growth, and a dynamic work environment.
">Others">This is an excellent opportunity to join a innovative company and contribute to its success.
">Language: English