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Technical Support Expert for E-Commerce and Software

Há 1 mês


Braga, Braga, Portugal Cross Border Talents Tempo inteiro

Job Description

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  • ">
  • About Us">

Cross Border Talents is a dynamic company that connects talented individuals with exciting job opportunities.

">Salary Range">

The estimated salary for this position is between 40,000 to 60,000 per year, depending on experience.

">Job Responsibilities">

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Expert, you will be responsible for delivering exceptional customer service and resolving technical issues related to e-commerce, software, and wireless connectivity. Your key responsibilities will include:

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  1. ">
  2. Responding to customer requests via phone, email, chat, social media, and messaging channels.">
  3. Providing account and application support to customers regarding software functionality, troubleshooting system configurations, and network settings.">
  4. Assisting customers through phone, chat, and emails regarding different queries and providing accurate and real-time responses.">
  5. Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.">
">Required Skills and Qualifications">

To be successful in this role, you will need:

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  • ">
  • Fluency in French and English (B2 level).">
  • Excellent communication and problem-solving skills.">
  • Able to work in a fast-paced environment and adapt to rapid changes.">
  • Strong analytical and technical skills.">
  • Ability to document interactions accurately and maintain data accuracy.">
">Benefits">

As a Technical Support Expert at Cross Border Talents, you will enjoy a competitive salary, opportunities for career growth, and a dynamic work environment.

">Others">

This is an excellent opportunity to join a innovative company and contribute to its success.

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Language: English