High-Level SaaS Support Specialist with European Language Expertise
Há 1 mês
Language Matters has an exciting opportunity for a skilled Client Support Adviser to join their team in West London. The successful candidate will provide high-level support and training on software products and services, utilizing their expertise in French, German, or Nordic languages.
About the RoleThis is a dynamic position that offers excellent career development opportunities and travel possibilities. As a member of our close-knit sales and support team, you will work closely with clients to deliver exceptional customer service and product support via phone and email.
Responsibilities- Delivering high-quality customer support and product guidance via multiple channels.
- Maintaining accurate records in CRM systems.
- Staying up-to-date with product knowledge to provide expert advice and guidance.
- Demonstrating products and delivering online and in-person training sessions.
- Creating training materials, including manuals and videos.
- Representing the company at client exhibitions and events.
To succeed in this role, you should possess a customer-focused approach and be fluent in French, German, Danish, Norwegian, Finnish, or Swedish, as well as English.
This is an excellent opportunity for a dedicated and motivated individual to join our team and contribute to the growth and retention of our client base.
Requirements- Native fluency in French, German, Danish, Norwegian, Finnish, or Swedish.
- Fluency in English, both written and spoken.
- 2-3 years of experience in B2B customer/client services.
- Experience in the SaaS industry is an advantage.
- Proactive problem-solving mindset.
- Excellent IT skills.
- Strong interpersonal skills and professional demeanor.
We offer a competitive salary range of £35,000 - £45,000 per annum, depending on experience, as well as opportunities for professional growth and development.
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