English IT Support Specialist

4 semanas atrás


Braga, Braga, Portugal Fujitsu Tempo inteiro

Fujitsu is a leading Japanese information and communication technology (ICT) company, offering a wide range of technology products, solutions, and services. Our Global Delivery Centers (GDCs) are state-of-the-art technology hubs in key locations across the globe, employing highly trained and motivated people who deliver various services, including a 24-hour multilingual service desk.

We are a dynamic mix of agents and architects, technicians, and problem solvers, coming from diverse backgrounds and speaking many languages. Our culture brings us together, and we share a passion for technology and innovation. We are growing fast, and we need ambitious people who will grow with us.

We are recruiting multilingual team members, fluent in English, to support our service desk. As a Technical Support Representative, you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems, and requests. You will provide 1st line support for incidents, working under supervision, and supporting standard technical queries related to a single product or small set of products.

Key responsibilities include:

  • Developing an understanding of customer's environment and service delivery requirements to enable the delivery of a first-class service.
  • Documenting actions taken in resolving routine customer enquiries, ensuring established processes/systems are followed.
  • Taking ownership for listening to and understanding basic customer problems, asking relevant questions to resolve typically known problems within required timescales.
  • Escalating issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs.
  • Acting as a team player and being viewed by colleagues as a helpful and effective member of the team.

We offer a competitive salary and bonuses, employment directly with Fujitsu with the possibility of a permanent contract, work-life balance with part-time/full-time schedules available, and 25 annual leave days. We also offer life insurance and private health insurance, extensive to family members and since the first day of employment, and an IKEA voucher to help you build your own home office.


  • IT Support Specialist

    2 semanas atrás


    Braga, Braga, Portugal Faurecia Tempo inteiro

    About the Role:We are seeking an IT Support Specialist to join our team at Forvia. As part of our IT department, you will be responsible for providing technical support and assistance to our employees across various domains.Main Responsibilities:Provide IT support and assistance in various domains, including tools, applications, email, and security.Record...

  • IT Support Specialist

    4 semanas atrás


    Braga, Braga, Portugal Tech Domain Tempo inteiro

    We are seeking a skilled IT Support Specialist to join our team at Tech Domain. As an IT Support Specialist, you will be responsible for providing on-site assistance to our clients, including desktop support, server hardware installation and replacement, and troubleshooting technical issues.Key Responsibilities: Provide expert-level technical support for...

  • IT Support Specialist

    4 semanas atrás


    Braga, Braga, Portugal Tech Domain Tempo inteiro

    We are seeking a skilled IT Support Specialist to join our team at Tech Domain. As an IT Support Specialist, you will be responsible for providing on-site technical support for our clients. Your expertise in system desktop administration, customer service, and incident management will be essential in resolving technical issues and ensuring seamless support...


  • Braga, Braga, Portugal Astrea Recruitment Tempo inteiro

    Job Title: IT Support Representative With EnglishJob Description:Astrea Recruitment is dedicated to transforming the challenges of finding a new job into an inspiring path of change and support. For 17 years, we have been among the best in the recruitment field.Our client is a leading name in the online entertainment industry, and we are searching for...

  • IT Support Specialist

    4 semanas atrás


    Braga, Braga, Portugal Minacs Tempo inteiro

    IT Technician - Portuguese and English SpeakerAre you looking for a challenging career in IT? We're a global technology and services leader that powers the brands of the future. As an IT Technician in Braga, Portugal, you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational...

  • Dutch IT Support Specialist

    4 semanas atrás


    Braga, Braga, Portugal Fujitsu Tempo inteiro

    Role OverviewFujitsu is a leading Japanese information and communication technology (ICT) company, offering a wide range of technology products, solutions, and services. We are currently seeking a highly motivated and customer-focused individual to join our team as a Dutch IT Support Specialist.Key ResponsibilitiesProvide first-line support for customers,...


  • Braga, Braga, Portugal Tech Domain Tempo inteiro

    We are seeking a skilled IT & Network Support Engineer to join our team at Tech Domain. As an onsite support specialist, you will provide technical assistance and support for casual freelancing tasks in your designated area.Responsibilities include:Performing L1 & L2 IT/Networking tasks such as desktop support and server/rack hardware installation &...

  • IT Support Specialist

    3 semanas atrás


    Braga, Braga, Portugal Minacs Tempo inteiro

    Job SummaryAs a skilled IT Technician, you will play a crucial role in ensuring the health and functionality of our IT systems, including network, telecom, and Windows systems. Your responsibilities will include proactively identifying and resolving technical issues, providing efficient solutions to minimize downtime and maintain operational continuity.Key...

  • IT Support Specialist

    4 semanas atrás


    Braga, Braga, Portugal Astrea Recruitment Tempo inteiro

    At Astrea Recruitment, we're committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we've been among the best in the recruitment field for 17 years.We're searching for skilled, experienced, and customer-oriented individuals to join our client's team as IT Support Representatives.Key...

  • IT Specialist

    4 semanas atrás


    Braga, Braga, Portugal Minacs Tempo inteiro

    Job SummaryAs a IT Specialist, you will be responsible for ensuring the health and functionality of our IT systems, including network, telecom, and Windows systems. You will proactively identify and resolve technical issues, providing efficient solutions to minimize downtime and maintain operational continuity.Key ResponsibilitiesEnsure the health and...

  • Dutch IT Support Specialist

    2 semanas atrás


    Braga, Braga, Portugal Fujitsu Tempo inteiro

    Job Purpose: Our team is looking for a highly skilled and enthusiastic Dutch IT Support Specialist who will be responsible for providing top-notch support to our customers.Key Responsibilities:Providing first-line technical support for routine and non-routine incidents, problems, and requests.Working under supervision to support standard technical queries...

  • Technical Support Specialist

    4 semanas atrás


    Braga, Braga, Portugal Teleperformance Tempo inteiro

    Job SummaryTeleperformance Portugal is seeking a Technical Support Specialist to provide exceptional technical support to end users through voice, email, or chat. As a Technical Support Specialist, you will be the intermediary between users and developers, resolving issues that were not resolved in the second level. You will work with IT applications used by...

  • Technical Specialist

    3 semanas atrás


    Braga, Braga, Portugal Fixando Tempo inteiro

    As a Technical Specialist - IT Solutions, you will be responsible for ensuring the smooth operation of our IT infrastructure. This involves providing technical support to colleagues, troubleshooting issues, and implementing solutions to improve system performance.Key Responsibilities:• Troubleshoot and resolve technical issues• Implement and maintain IT...

  • IT Systems Specialist

    3 semanas atrás


    Braga, Braga, Portugal Phiture Tempo inteiro

    Are you ready to unleash your technical expertise and contribute to a dynamic team?As a member of our Braga, Portugal-based team, you will play a vital role in ensuring the smooth operation of our IT systems, networks, and infrastructure.With a focus on quality, efficiency, and customer satisfaction, you will work closely with cross-functional teams to...

  • IT Infrastructure Specialist

    4 semanas atrás


    Braga, Braga, Portugal Minacs Tempo inteiro

    Job SummaryConcentrix is seeking a skilled IT Infrastructure Specialist to join our team in Braga, Portugal. As an IT Infrastructure Specialist, you will be responsible for ensuring the health and functionality of our IT systems, including network, telecom, and Windows systems. You will also be responsible for identifying and resolving technical issues,...

  • Customer Support Specialist

    3 semanas atrás


    Braga, Braga, Portugal Personalbüro U. Herrmann Tempo inteiro

    Job Details:Job Title: Customer Support SpecialistJob Summary:We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Personalbüro U. Herrmann. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Analyze customer...


  • Braga, Braga, Portugal Eufinity Solutions Tempo inteiro

    Job Title: Senior IT Infrastructure SpecialistAbout the Role:We are seeking a highly skilled Senior IT Infrastructure Specialist to join our team at Eufinity Solutions. As a key member of our IT department, you will be responsible for the research and development of IT working environments, ensuring that our team members have the tools and resources they...

  • Game Support Specialist

    4 semanas atrás


    Braga, Braga, Portugal Vizor Apps Limited Tempo inteiro

    Job Title: Night Support SpecialistAbout the Role:We are seeking a highly skilled and motivated Night Support Specialist to join our team at Vizor Apps Limited. As a Night Support Specialist, you will be responsible for providing top-notch support to our players on various platforms, including mobile, iOS, and Android.Key Responsibilities:Process written...

  • Game Support Specialist

    4 semanas atrás


    Braga, Braga, Portugal Hitapps Tempo inteiro

    Job Description:At Hitapps, we are seeking a highly skilled Game Support Specialist to join our team. As a key member of our support team, you will be responsible for handling requests through our ticketing system, responding to and moderating reviews on Google Play and App Store, and collaborating with our development team to resolve in-game...


  • Braga, Braga, Portugal Ttec Tempo inteiro

    About the RoleAs a Chat and Email Support Agent, you'll be the first point of contact for customers seeking assistance in German and English. Your primary responsibility will be to provide exceptional customer service via chat and email, ensuring that customers receive accurate and timely support.Key ResponsibilitiesAnswer incoming customer inquiries via...