English IT Support Specialist
4 semanas atrás
Fujitsu is a leading Japanese information and communication technology (ICT) company, offering a wide range of technology products, solutions, and services. Our Global Delivery Centers (GDCs) are state-of-the-art technology hubs in key locations across the globe, employing highly trained and motivated people who deliver various services, including a 24-hour multilingual service desk.
We are a dynamic mix of agents and architects, technicians, and problem solvers, coming from diverse backgrounds and speaking many languages. Our culture brings us together, and we share a passion for technology and innovation. We are growing fast, and we need ambitious people who will grow with us.
We are recruiting multilingual team members, fluent in English, to support our service desk. As a Technical Support Representative, you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems, and requests. You will provide 1st line support for incidents, working under supervision, and supporting standard technical queries related to a single product or small set of products.
Key responsibilities include:
- Developing an understanding of customer's environment and service delivery requirements to enable the delivery of a first-class service.
- Documenting actions taken in resolving routine customer enquiries, ensuring established processes/systems are followed.
- Taking ownership for listening to and understanding basic customer problems, asking relevant questions to resolve typically known problems within required timescales.
- Escalating issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs.
- Acting as a team player and being viewed by colleagues as a helpful and effective member of the team.
We offer a competitive salary and bonuses, employment directly with Fujitsu with the possibility of a permanent contract, work-life balance with part-time/full-time schedules available, and 25 annual leave days. We also offer life insurance and private health insurance, extensive to family members and since the first day of employment, and an IKEA voucher to help you build your own home office.
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