Technical Support Specialist

Há 2 dias


Braga, Braga, Portugal Headhunt International Tempo inteiro

Headhunt International

Company Overview:

We are a leading international recruitment agency providing opportunities for experienced professionals to work with world-renowned companies. Our clients value expertise, dedication, and a passion for delivering exceptional customer experiences.

Job Description:

As a Technical Support Specialist, you will play a vital role in supporting customers from Japan by resolving technical issues, answering inquiries, and ensuring timely resolution of billing-related concerns. You will be responsible for guiding customers through transactions, troubleshooting problems, and escalating complex issues when necessary.

Responsibilities:

  • Identify customer needs and deliver effective solutions
  • Assist customers with account issues, billing inquiries, and transactional matters
  • Provide timely resolution to customer inquiries and troubleshoot technical issues
  • Collaborate with colleagues to exchange ideas and solutions

Required Skills and Qualifications:

To succeed in this role, you will need to possess excellent communication skills, fluency in Japanese, and experience in sales with consumer products and services. Strong technical research skills, advanced internet research abilities, and an empathetic approach are essential.

Benefits:

We offer a competitive monthly salary, equivalent to approximately $**3,500** (based on the location in Athens, Greece), plus two additional salaries per year. You will also receive comprehensive healthcare benefits, numerous discounts, full training by certified instructors, and opportunities for professional growth and development. Enjoy state-of-the-art premises, a great working environment, and relaxing break areas.

Others:

We support your relocation to Greece, providing flight tickets, hotel accommodation, and assistance with finding a new home. As an employee of Headhunt International, you will have the chance to develop strong experience and skills while representing a multinational company.



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