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Há 1 mês
We are seeking a skilled Technical Support Specialist to join our team at Cross Border Talents.
About the Job:This is a unique opportunity to work with customers from diverse backgrounds, providing exceptional support via various channels including phone, email, chat, social media, and messaging platforms.
Key Responsibilities:- Respond promptly to customer inquiries regarding product features, technical issues, and other questions.
- Deliver high levels of customer service, resolving requests related to e-commerce, software, hardware, and wireless connectivity issues.
- Document interactions accurately and maintain data accuracy in our system.
Main Requirements:
- A strong understanding of software functionality and ability to provide account and application support.
- Excellent problem-solving skills to troubleshoot system configurations and network settings.
- Fast and accurate responses to customer inquiries, keeping records of interactions and transactions.
Benefits:
- Ongoing training and development opportunities to enhance your skills.
- A dynamic and supportive work environment that values employee growth and satisfaction.
Salary Information:
The estimated salary for this role is $45,000 - $60,000 per year, depending on location and experience. We offer a competitive compensation package and benefits to ensure a great quality of life.
