Technical Support Specialist for Lighting Products
Há 1 mês
Your responsibilities and impact as a Technical Support Agent will be:
- Provide support to customers by responding to inbound requests and documenting relevant case information.
- Assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/social media channels.
- Adapt the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/e-commerce reviews) channels.
To excel in this role, you should possess excellent communication skills, be proactive, and have a customer-centric approach.
The ideal candidate is a native German speaker with a good level of English and can work effectively in a multicultural team environment.
About Blu Selection
We are an international Customer Experience Specialist, with a global presence and over 50,000 employees worldwide. Our company provides customer service experiences on behalf of some of the world's most progressive brands.
Your Package
As a valued member of our team, you will receive a competitive salary of €1100 gross per month (paid 14x) + up to €100 / month performance bonus + meal vouchers of €7.23 / workday + reimbursement of some transportation costs + Private Health Insurance and dental plan (after six months).
Additionally, we offer the possibility to work from home (WFH) depending on your location within Portugal, as well as the opportunity to collaborate with major industry brands and participate in our fully paid training program.
Benefits
We prioritize our employees' career development and provide opportunities for growth and professional evolution.
Our team is diverse and international, making it an exciting place to work. We welcome candidates who are motivated, committed to their work, and willing to learn and adapt to new situations.
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