Lighting Support Specialist

Há 22 horas


Braga, Braga, Portugal Blu Selection Tempo inteiro
About the Role

We are seeking a skilled and motivated Technical Support Specialist to join our team in Lisbon. As a key member of our customer experience team, you will be responsible for providing exceptional support to customers via phone, email, and social media channels.

Responsibilities
  • Respond to inbound requests and document relevant case information.
  • Assist users with Pre-Sales, General Inquiries, and technical support issues.
  • Adapt the brand's voice and tone for interactions across various channels.
  • E nsure excellent customer satisfaction by responding in an appropriate and friendly manner.
  • Work collaboratively in a multicultural team environment.
Requirements

To succeed in this role, you must be a native French speaker with a good level of English. You should also be looking for a job opportunity abroad and be motivated and committed to your work.

A sales or commercial background is a plus, as well as previous experience in Customer Service or credit recovery.

Benefits

This role offers a competitive salary of €8,890 per month (gross), paid training, and professional development opportunities. Additionally, you will have access to meal vouchers, reimbursement of some transportation costs, and private health insurance.

If you live outside Portugal, you may be eligible for reimbursement of initial flight ticket costs and accommodation in a shared flat provided by the company.

About Us

We are Blu Selection, an international Customer Experience Specialist with a global presence. Our team in Lisbon takes care of customer service experiences on behalf of leading brands.



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