Customer Support Expert for Financial Services

Há 3 dias


Braga, Braga, Portugal Transcom Tempo inteiro

About Us
At Transcom, we're committed to empowering our clients to achieve their financial goals. As a dynamic Customer Service Representative, you'll play a vital role in delivering exceptional service and building strong relationships with our clients.

Job Summary
We're seeking a native or fluent Italian speaker with advanced spoken and written English skills to join our team. As a Customer Support Expert, you'll provide top-notch support via multiple channels, including call, chat, and email. Your mission will be to offer solutions, respond to inquiries, and diagnose issues in a timely manner.

Key Responsibilities:

  • Provide customer support via multiple channels (call, chat, email)
  • Offer support to our client customers, providing solutions and responding to all inquiries in a timely manner

About the Role
This is a super opportunity for those who love helping others and care deeply about providing excellent customer service. If you're passionate about problem-solving and have a knack for delivering exceptional service, we'd love to hear from you

What We're Looking For
We're looking for someone with a native or fluent level of Italian (C1 or higher) and advanced spoken and written English skills (B1 or higher). You should also be available to work 5 days a week (Monday to Friday) and possess an analytical mindset to diagnose and troubleshoot issues.

Benefits
We offer a permanent full-time contract with an attractive salary and bonus system. You'll also receive paid training and daily support, as well as the opportunity to grow inside our organization. Plus, you'll enjoy additional benefits like discounts in many store chains.

Estimated Salary: $45,000 - $60,000 per year, depending on location and experience.



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