Customer Service Representative

Há 1 mês

Braga, Braga, Portugal Savior Artigos Texteis Lda Tempo inteiro
Customer Service Representative - French Language Expert

Are you a native French speaker looking for a challenging and rewarding career in customer service? We are seeking a highly motivated and experienced Customer Service Representative to join our team in Braga, Portugal.

About the Role:

As a Customer Service Representative, you will be responsible for providing exceptional customer support to French-speaking clients through various channels, including phone, email, and chat. You will work closely with our team to resolve customer issues promptly and efficiently, ensuring high levels of customer satisfaction.

Key Responsibilities:

  • Provide professional and friendly customer support to French-speaking clients
  • Diagnose and resolve customer issues promptly and efficiently
  • Gain a deep understanding of our products and services to deliver accurate and helpful information
  • Accurately document customer interactions and resolutions in our CRM system
  • Contribute to the ongoing improvement of our support processes by sharing customer feedback and insights

Requirements:

  • Native or fluent in French (written and spoken)
  • Proficiency in English is required for internal communication
  • Previous experience in customer service or a related field is preferred but not essential
  • Basic computer literacy and familiarity with customer service tools or CRM systems
  • Strong verbal and written communication skills, with the ability to empathize with customers and convey solutions clearly
  • Ability to think on your feet and provide effective solutions in a fast-paced environment
  • Flexibility to work in shifts, including evenings, weekends, and holidays if necessary

What We Offer:

  • Competitive salary and performance-based incentives
  • Opportunities for growth and advancement within the company
  • Extensive training programs to equip you with the knowledge and skills to excel in your role
  • Modern work environment in our state-of-the-art office in Braga
  • Work-life balance and the opportunity to experience the vibrant and relaxed lifestyle of Braga

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