Global Retail Customer Experience Specialist
Há 1 mês
We are seeking a highly skilled and fluent German speaker to join our team as a Customer Support Advisor. As a key brand ambassador, you will be the first point of contact for our customers, providing exceptional service and support.
Key Responsibilities- Provide professional and enthusiastic customer support through inbound calls.
- Offer detailed information about products and services, aiming to close sales over the phone.
- Support customers with delivery issues, including tracking deliveries, resolving problems, and checking stock availability.
- Troubleshoot issues related to account management and software functionality.
- Ensure timely and accurate responses to customer inquiries.
- Maintain meticulous records of customer interactions and actions taken.
- Competitive salary package.
- Meal allowance and performance bonus.
- Health insurance provided from day one.
- Application review.
- Language assessment.
- Interviews with the client.
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