Global Customer Experience Representative

3 semanas atrás


Braga, Braga, Portugal Cross Border Talents Tempo inteiro
Job Overview:

As a Customer Support Advisor for a leading global home furnishings retailer, you will play a crucial role as the first point of contact for our customers, serving as a key brand ambassador. This role presents an exciting opportunity for you to contribute to our customer satisfaction efforts.

Key Responsibilities:
  • Professionally and enthusiastically assist customers through inbound calls.
  • Provide detailed information about products and services, aiming to close sales over the phone.
  • Support customers with delivery issues, including tracking deliveries, resolving problems, and checking stock availability.
  • Troubleshoot issues related to account management and software functionality.
  • Ensure timely and accurate responses to customer inquiries.
  • Maintain meticulous records of customer interactions and actions taken.

Hiring Process:
  • Application Review
  • Language Assessment
  • 1 or 2 Interviews with the Client


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