Customer Service Representative
3 semanas atrás
About the Role: We are looking for a highly skilled Customer Service Representative to join our team in Braga, Portugal. As a Customer Advisor, you will be responsible for ensuring that performance goals are met across all operations and fulfilling client expectations related to operational excellence.
Key Responsibilities: • Help customers with simple tasks such as finding opening hours to handling complex complaints. • Focus on providing first-class customer service and assisting customers with a variety of questions and challenges. • Work to achieve key goals such as customer satisfaction and quality. • Provide accurate, valid, and complete information by using the right methods/tools.
Requirements: • Have a high level of French (written and oral) and fluent in English (B2). • Have excellent communication skills coupled with empathy and team spirit. • Be available for rotating schedules. • Have a positive attitude and a desire to provide good service. • You're analytical by nature and able to anticipate problems and find solutions.
What We Offer: • Full-time with indefinite contracts (negotiable depending on your experience and our client's needs). • Competitive salary and performance bonus. • Bring-a-friend (referral) bonus opportunities. • Full paid training on the company and the project you'll be working on. • Career development programs, specialized courses, and language classes.
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