Global Customer Experience Ambassador
Há 1 mês
Discover a new challenge with Lenovo as a Global Customer Experience Ambassador in our Bratislava office. With a passion for helping people and a flair for communication, you'll thrive in this role.
Company Overview
Lenovo is a global technology leader that's always pushing the boundaries of innovation. As a key member of our team, you'll be part of a diverse and forward-thinking group that values bold ideas and empowers each team member to make a meaningful impact worldwide.
Your Mission
As a Global Customer Experience Ambassador, you'll manage customer issues from start to finish, working closely with customers and internal teams to resolve claims promptly and professionally. Your goal is to deliver outstanding service and help us meet key performance targets.
Responsibilities:
- SUPPORT LENVOO CUSTOMERS: Handle incoming cases from VIP customers via email and phone, ensuring timely and professional resolution.
- PROBLEM-SOLVE: Utilize cutting-edge Lenovo tools to guide customers through case resolution, collaborating with teammates to crack complex cases.
- BE EMPATHETIC: Connect with customers from diverse backgrounds, guaranteeing everyone feels heard and valued.
- RELIABILITY: Meet set deadlines, comply with SLAs, and maintain regular phone contact with customers.
- TEAM COLLABORATION: Contribute to achieving personal and team goals in an environment where unique perspectives are highly valued.
Requirements
We're looking for a skilled and motivated individual with the following qualifications:
- FLUENT DUTCH LANGUAGE: Confidently communicate in Dutch, both written and spoken.
- ENGLISH COMMUNICATION: Work comfortably with an international team, requiring strong English language skills.
- GREAT COMMUNICATION SKILLS: Focus on delivering exceptional customer interactions.
- CUSTOMER-FIRST MINDSET: Passionate about helping people and solving problems.
- Tech-SAVVY: Proficient in MS Office and able to quickly learn new tools.
- ORGANISED & MOTIVATED: Maintain organization and quality service even during busy periods.
- Ability to stay calm and handle high-pressure situations.
Benefits
Enjoy a competitive base salary of €21,000 per annum, along with:
• 6.23€/day meal voucher (124€/month)
Location: Slovakia, Bratislava; Eligible to work in Slovakia.
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