Travel Customer Service Ambassador for Booking.com

Há 2 dias


Braga, Braga, Portugal Ttec Tempo inteiro

Be the spark that ignites exceptional customer experiences with TTEC. As a Travel Customer Service Ambassador in support of Booking.com, you'll be part of creating and delivering amazing experiences while #experienceTTEC, an award-winning employment experience and company culture.

**Career Opportunities in the Travel Industry**

  • Looking to build your career in travel? Whether it's resolving customer issues quickly or consulting on products, you'll make a difference between average and exceptional customer experiences.
  • Turn your passion for travel into action in customer service, helping people find great places to stay and create unique travel experiences.

**Your Day-to-Day Responsibilities**

  • Answer incoming communications from customers
  • Conduct research to provide accurate answers for customers to resolve their issues
  • Be the first point of contact for world-class accommodation partners by resolving basic questions and queries
  • Provide accurate, valid, and complete information using the right tools, methods, and processes
  • Ensure high partner service and positive partner experience

**Requirements and Qualifications**

  • Fluent in Croatian and English
  • High school diploma or equivalent
  • 6 months or more of customer services experience
  • Recognize, apply, and explain product knowledge
  • Computer savvy
  • High-speed internet at home
  • Greece resident or ability to relocate and gain work authorization

**What You Can Expect**

  • Career-growth opportunities and learning experiences
  • Diverse and community-minded organization
  • Relocation assistance available
  • Potential to build skills and knowledge as a brand ambassador
  • Competitive compensation, performance bonuses, and benefits

**About Your Role**

  • We'll train you to be a subject matter expert in your field, providing top-notch customer service through various channels
  • You'll have the opportunity to grow your career in a dynamic, family-friendly atmosphere
  • Report directly to a Team Lead

**About TTEC**

  • We focus on making customers happy, every day
  • Our business is built on combining humanity and technology to deliver amazing customer experiences
  • Join a global team that values diversity and inclusion


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