Customer Service Ambassador

Há 1 mês


Braga, Braga, Portugal Buscojobs Portugal Tempo inteiro

Unlock your potential with Buscojobs Portugal and take the first step towards a game-changing career in customer service. Are you looking for a new challenge that will propel you to success? We're a leading technology and services company that empowers brands to improve their businesses with innovative solutions. Our global presence spans over 70 countries, and we're proud to be recognized as one of the best workplaces, companies for career growth, and companies with great culture.

We're seeking a Customer Representative in Portugal (remote) to join our team. As a key member, you'll ensure performance goals are met across all operations and deliver exceptional customer experiences by exceeding client expectations related to operational excellence: quality, efficiency, and customer journey improvement.

Career Growth and Personal Development

  • We provide comprehensive training, cutting-edge technologies, and ongoing support to help you succeed.
  • About 80% of our managers and leaders have been promoted from within, demonstrating our commitment to internal growth and development.

To achieve this role's objectives, you'll:

  1. Assist customers through multiple channels (email or phone) with enthusiasm and professionalism.
  2. Support customers with booking management, cancellations, and billing issues.
  3. Attract potential customers by answering questions about rent-a-car reservations and suggesting information about these services to meet their needs.
  4. Gather information from new customers and insert it into the platform.
  5. Process and respond to contact requests promptly.
  6. Contribute to creating a strong commitment to our client's brand.

You'll thrive in this role if you:

  • Have a high level of German (written and oral).
  • Excel in communication and active listening skills.
  • Can identify customers' needs and propose fast solutions.
  • Are proactive, self-motivated, and a great team player.

In return, you can expect:

  • Full-time contracts with indefinite duration (negotiable based on experience and client needs).
  • A competitive salary of €22,500 per year and a performance bonus.
  • The opportunity to work from home in Portugal.
  • A bring-a-friend referral bonus.
  • Comprehensive paid training on the company and project.
  • Career development programs, specialized courses, and language classes.

We're an equal-opportunity employer committed to diversity and inclusion. Join our team and discover why over 440k+ professionals around the globe choose us as their employer of choice.



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