Senior Customer Experience Manager
2 meses atrás
At Nestlé Business Services, we empower professionals to drive innovation and excellence in the Supply Chain, Financial, HR, Digital & social media, and Consumer Engagement services. Our team is a diverse and multicultural community of passionate individuals dedicated to delivering exceptional results.
We are seeking a Senior Customer Experience Manager to join our dynamic team. This role will involve leading a team of CRC Experts to provide high-quality business goals, role modeling, and team management. The ideal candidate will serve as a brand ambassador, motivate, engage, and inspire staff, and contribute to continuous improvement projects.
Key Responsibilities- Leads a team of CRC Experts to provide high-quality business goals, role modeling, and team management.
- Serves as a brand ambassador to motivate, engage, and inspire staff and contribute to continuous improvement projects.
- Ensures effective and efficient communication with CRC Experts to keep them informed about new activities, events, product launches, promotional offers.
- Contributes to customer retention through proven and customized solutions as well as through new solutions by supporting internal customers.
- One- or two-years' experience in customer-facing roles as a Team Leader (mandatory)
- Critical communication skills (including telephone, written label)
- Conflict management
- Coaching training as an asset
- Dominion of Microsoft Office (Outlook, PowerPoint, Excel...)
- Domain in telephony systems (Genesys or other similar)
- Proficiency in Portuguese
- Proficiency in English is an asset
- Multitasking
- Strong work ethic and respectfulness required
- Labor legislation as an asset
- A competitive salary: $60,000 - $80,000 per year, based on experience and qualifications
- Development of expertise in Nestlé's Shared Services Business
- Immersion in a culturally diverse team
- Local and International Exposure
- Flexible working environment
- Engagement and well-being activities
- Meal Allowance Card
- Flex Benefits - Choose benefits that suit you best
- Membership in the Nestlé Club with discounts at several partners
- Free coffee (and good coffee) at the office
- Company equipment tailored to professional needs
- Medical Support available at the Office
- E-learning courses and training programs to help you achieve your career goals
- Career progression and opportunities for International Career
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