Customer Experience Specialist

3 semanas atrás


Braga, Braga, Portugal Buscojobs Portugal Tempo inteiro

About Us

We are a global technology and services leader that powers the brands of the future. Our mission is to help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.

Job Title: Customer Advisor

We are seeking a highly skilled and motivated individual to join our team as a Customer Advisor in Braga, Portugal. As a Customer Advisor, you will be responsible for ensuring that performance goals are met across all operations and that we fulfill client expectations related to operational excellence.

Career Growth and Personal Development

We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With us, there's real career and personal growth potential. About 80% of our managers and leaders have been promoted from within.

About the Role

  • You will help customers with simple tasks such as finding opening hours to handling complex complaints.
  • You will focus on providing first-class customer service and assisting customers with a variety of questions and challenges.
  • You will work to achieve key goals such as customer satisfaction and quality.
  • You will provide accurate, valid, and complete information by using the right methods/tools.

Your Qualifications

  • You must have a high level of French (written and oral) and fluent in English (B2).
  • You must have excellent communication skills coupled with empathy and team spirit.
  • You must be available for rotating schedules.
  • You must have a positive attitude and a desire to provide good service.
  • You must be analytical by nature and able to anticipate problems and find solutions.

What We Offer

  • Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).
  • Competitive salary: €25,000 - €35,000 per year.
  • Central location in Braga, Portugal.
  • Bring-a-friend (referral) bonus opportunities.
  • Full paid training on the company and the project you'll be working on.
  • Career development programs, specialized courses, and language classes.


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