Senior Customer Experience Specialist
Há 3 horas
We are seeking a highly skilled Senior Customer Experience Specialist to join our team in Poland. As an Italian-English speaking credit risk analyst, you will be responsible for providing exceptional customer experiences and resolving complex customer inquiries.
About the RoleIn this role, you will:
- Monitor customer accounts and respond to all customer inquiries in a timely and professional manner.
- Analyze financial data and credit reports to evaluate the creditworthiness of potential and existing customers.
- Establish credit limits and payment terms for customers based on their creditworthiness and payment history.
To be successful in this role, you will need:
- 6 months experience in customer service, back office administration, or collections.
- Bilingual in both Italian and English.
- Strong analytical skills, responsiveness, and results orientation.
- Attention to detail and exceptional work ethic.
As a Senior Customer Experience Specialist with TTEC, you can expect:
- A competitive base wage of $55,000 per year, plus performance bonus opportunities.
- A healthy benefits package including PTO, tuition reimbursement, and health and wellness incentives.
- Ongoing training and development opportunities to support your career growth.
TTEC is a global company that delivers amazing service and technology experiences on behalf of some of the world's leading brands. We are committed to building a diverse and inclusive workforce that reflects the communities we serve.
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