Senior Customer Experience Specialist

Há 3 horas


Braga, Braga, Portugal Ttec Tempo inteiro
Role Overview

We are seeking a highly skilled Senior Customer Experience Specialist to join our team in Poland. As an Italian-English speaking credit risk analyst, you will be responsible for providing exceptional customer experiences and resolving complex customer inquiries.

About the Role

In this role, you will:

  • Monitor customer accounts and respond to all customer inquiries in a timely and professional manner.
  • Analyze financial data and credit reports to evaluate the creditworthiness of potential and existing customers.
  • Establish credit limits and payment terms for customers based on their creditworthiness and payment history.
Requirements

To be successful in this role, you will need:

  • 6 months experience in customer service, back office administration, or collections.
  • Bilingual in both Italian and English.
  • Strong analytical skills, responsiveness, and results orientation.
  • Attention to detail and exceptional work ethic.
What We Offer

As a Senior Customer Experience Specialist with TTEC, you can expect:

  • A competitive base wage of $55,000 per year, plus performance bonus opportunities.
  • A healthy benefits package including PTO, tuition reimbursement, and health and wellness incentives.
  • Ongoing training and development opportunities to support your career growth.
About TTEC

TTEC is a global company that delivers amazing service and technology experiences on behalf of some of the world's leading brands. We are committed to building a diverse and inclusive workforce that reflects the communities we serve.



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