Customer Service Expert for Volkswagen in Portugal

Há 3 dias


Braga, Braga, Portugal Minacs Tempo inteiro

About Minacs, a global technology and services leader, we power the brands of the future. Our team delivers innovative solutions to well-known brands, enhancing their businesses with cutting-edge technologies in over 70 countries.

We're proud to be recognized as a World's Best Workplace and offer exciting opportunities for career growth and development. With a strong focus on operational excellence, we strive to exceed client expectations.

As a Customer Service Representative for Volkswagen in Portugal, you will play a vital role in ensuring the success of our operations and delivering an exceptional customer experience. If you're passionate about the automotive industry and have a knack for providing top-notch service, this is your chance to shine

What You'll Do:

  • Respond to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.
  • Maintain accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
  • Collaborate with colleagues to enhance the overall customer experience.
  • Stay updated on Volkswagen Group's offerings and policies to provide customers with timely information.
  • Exhibit warmth and enthusiasm in every customer interaction.

Your Qualifications:

  • A high level of Spanish (C1 written and oral) and a good level of English (B2).
  • At least 1 year of experience in a call center or customer service role, preferably in the automotive industry.
  • Possess excellent problem-solving skills and a creative, solution-oriented mindset.
  • Have a passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.

Benefits:

  • An estimated annual salary of approximately €32,000 - €42,000, depending on experience.
  • Full-time position with indefinite contracts.
  • Competitive performance bonus.
  • On-site position based in Braga, Portugal.
  • Bring-a-friend referral bonus opportunities.
  • Free training on the company and project.
  • Career development programs and specialized courses.

Why Choose Us?

  • We're a respected name in the automotive industry, committed to quality, innovation, and customer satisfaction.
  • Our teams are passionate about delivering exceptional results and exceeding client expectations.


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