Portuguese Customer Service Representative
3 semanas atrás
Are you looking to advance your career and become a part of a dynamic team? We're a leading technology and services company that powers the brands of the future. Our vision is to help businesses improve their operations with innovative solutions, in over 70 countries.
We offer competitive salaries and performance bonuses for our employees. In this role, you will be responsible for ensuring high targets regarding quality, efficiency, and customer journey improvement as a Customer Service Representative in Portugal (Remote).
Our team provides a range of training programs designed to help you succeed. You'll have the opportunity to grow and develop your skills through various learning opportunities.
Career Opportunities
- Assist clients via inbound calls, chat, or e-mail in the after-sales process by answering inquiries regarding their orders and attending potential requests.
- Resolve product or service problems by clarifying the customer's complaints.
- Provide accurate, valid, and complete information by using the right methods/tools.
Requirements
- You should have a high level of Swiss-German (written and oral) C1 and a good level of English.
- You should possess excellent communication skills coupled with empathy and team spirit.
- Prior experience in customer service is highly valued.
Benefits
- Full-time employment with indefinite contracts.
- A competitive salary of €40,000 - €55,000 per year, depending on your experience.
- Performance bonus opportunities.
- Remote work in Portugal.
- Career development programs, specialized courses, and language classes.
About Us
We're an equal-opportunity employer committed to creating a diverse and inclusive work environment. We value equality and fairness in all our recruitment practices, regardless of your background, ethnicity, family status, or any other protected characteristic.
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