Digital Transformation Professional
2 semanas atrás
About Us
Mastercard is a global technology company driving innovation and empowerment in 200+ countries and territories. Our mission is to create a sustainable economy where everyone can prosper, providing secure, simple, smart, and accessible digital payment solutions.
About the Role
We are seeking a Digital Transformation Professional to join our RiskRecon Customer Success team. As a key member of this team, you will be responsible for managing customers' existing renewable business, with a primary focus on retention and a secondary focus on growth. This hybrid role involves managing the renewal process, cultivating best practices, and working closely with the wider Customer Success team, Finance, and Sales to engage with customers effectively.
Key Responsibilities:
- Refine and enhance the end-to-end renewals process for RiskRecon customers.
- Execute timely customer interactions surrounding annual subscriptions and renewals.
- Work closely with the CS team, Finance, and Sales to position and close renewals correctly.
- Prepare renewal letters, quotations, and notifications.
- Position services and escalate pain points to the Sales and Customer Success team.
- Responsible for Renewals reporting and forecasting.
- Increase automation and workflow procedures to the current overall renewals process.
What We Offer
- An estimated salary of $120,000 - $180,000 per year, depending on experience and location.
- Opportunities for career growth and professional development within a dynamic and innovative company.
- A collaborative and supportive work environment, with a focus on teamwork and customer satisfaction.
Requirements
- Strong understanding of digital transformation principles and practices.
- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- Proven experience in customer success or a related field, with a track record of successful renewals management.
- Ability to analyze data and develop strategic recommendations to drive business growth.
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