Medical Information Specialist with Italian and English Language
2 semanas atrás
IQVIA Safety Operations team plays a crucial role in designing, building, and executing end-to-end safety solutions for major pharmaceutical companies and their post-market products worldwide. We are proud to be an international, diverse team based across the globe, with 'safety hubs' in Ireland, Poland, Austria, Portugal, Slovakia, Spain, India, and the USA. Each new joiner is supported by a nurturing management team, collaborative colleagues, and a clear career ladder with plenty of opportunities to grow, adapt, and shine.
Key Responsibilities:- Provide phone support to healthcare professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required.
- Process lifecycle safety operational data, perform data entry for tracking and lifecycle safety databases, coding medical terminology, generating queries pertinent to the case, performing quality control, driving case closure, coordinating translations.
- Receive and document incoming telephone calls and emails from investigative sites or other sources reporting safety data.
- Build a positive, collaborative team environment with lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members.
- Provide regular feedback to operations team manager and Customer Delivery manager (CDM) on project metrics and challenges.
- Liaise with Project Manager by proactively identifying issues and proposing solutions, providing them with technical support, reports, metrics, identifying SOW changes and potential change orders, delegating client requests.
- Participate in training across lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives, identification and implementation of process efficiencies.
- Bachelor's Degree in a Life Science is required.
- Excellent written and verbal skills in English (min. C1) and Italian language (min. C2/native).
- Experience in lifecycle safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management, etc.) is an asset.
- Excellent attention to detail and accuracy maintaining consistently high-quality standards.
- Ability to work effectively on multiple projects simultaneously, organize own workload, and effectively manage competing priorities.
- Excellent organizational skills and time management skills.
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
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