Medical Information Specialist with Norwegian and English Language Expertise
2 semanas atrás
IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We are seeking a highly skilled Medical Information and Adverse Event Intake Specialist with expertise in Norwegian and English language to join our team.
Responsibilities:- Provide phone support to healthcare professionals and consumers regarding adverse events, product quality complaints, medical inquiries, product support, and other needs as required.
- Process lifecycle safety operational data, perform data entry for tracking and lifecycle safety databases, coding medical terminology, generating queries pertinent to the case, performing quality control, driving case closure, coordinating translations.
- Receive and document incoming telephone calls and emails from investigative sites or other sources reporting safety data.
- Build a positive, collaborative team environment with lifecycle safety team members, lead by example, provide training and mentoring for less experienced team members.
- Provide regular feedback to operations team manager and Customer Delivery manager (CDM) on project metrics and challenges.
- Liaise with Project Manager by proactively identifying issues and proposing solutions, providing them with technical support, reports, metrics, identifying SOW changes and potential change orders, delegating client requests.
- Participate in training across lifecycle safety process service offerings, participate in working groups as applicable in implementation of new initiatives, identification and implementation of process efficiencies.
- Bachelor's Degree in a Life Science is required.
- Excellent written and verbal skills in English (min. C1) and Norwegian language (min. C2/native).
- Experience in lifecycle safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management etc) is an asset.
- Excellent attention to detail and accuracy maintaining consistently high-quality standards.
- Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage competing priorities.
- Excellent organizational skills and time management skills.
IQVIA is committed to creating a healthier world through advanced analytics, technology solutions, and clinical research services. We believe in pushing the boundaries of human science and data science to make the biggest impact possible. Learn more at https://www.iqvia.com.
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