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We are in the business of empowering people in service organizations with innovative enterprise software solutions. Our approach to delivering ERP is self-driving, adaptive and intuitive, changing the way people work. We empower people and deliver a better experience so they can focus on meaningful high-value work.
Job DescriptionThe Customer Success Business Development Manager will drive Unit4's customer success business growth by identifying, scoping and closing new services opportunities within assigned accounts and/or territory/product focus. This role works directly with customers, Unit4 software GTM teams and PS delivery teams to scope and close deals that realize customer value and meet Unit4 business requirements.
This position requires a comprehensive knowledge of Unit4's Customer Success services offerings and a deep understanding of our products and solutions required to meet customer needs. The manager will carry services bookings targets, work collaboratively with Unit4 software GTM teams and PS delivery teams, and ensure smooth handover to respective delivery teams.
The manager will also lead on certain global initiatives as suited to their skillset and the demands and priorities of the Unit4 business.
- Leads services business development efforts within assigned accounts and/or territory/product focus and acts as the single point of contact for services opportunities across any of Unit4's products in supported accounts;
- Maintains and develops close collaborative relationships with Unit4 business unit sales groups;
- Createssophisticated presentations and proposals for all assigned accounts or territories including input to RFP, RFR and ITTs;
- Provides best practice and content leadership during the opportunity lifecycle;
- Enables profitable and successful project completion by scoping engagements to ensure resource requirements and timescales are achievable;
- Alignment to Unit4 sales methodology, forecasting systems and tools, able to lead business case and business value analysis (BVA) initiatives as required during sales cycle;
- Able to accurately forecast future business;
