Customer Success Manager
Há 7 dias
About the Role:
As a Customer Success Manager in the Global Scaled Customer Success organization at Zendesk, you will be responsible for delivering 1:1 engagements through comprehensive Discovery and expert Recommendations, facilitating 1:Many webinar events, and scaled campaigns. Your goal will be to ensure our customers are deriving value, are optimized for success, and are happily growing with Zendesk for the long term.
Your Responsibilities:
• Work across a large cohort of different types of customers, delivering tailored solutions to meet their unique needs.
• Collaborate with cross-functional teams, including Advocacy/Support, Sales, Renewals, and Professional Services, to drive customer satisfaction and growth.
• Leverage data and insights to shape your approach, inform your discovery, and bolster your recommendations.
• Help forecast and mitigate risk, ensuring growth and driving customer satisfaction.
About Zendesk:
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere.
What We Offer:
• A dynamic and fast-growing environment that challenges you to grow and learn.
• Opportunities to work with a global team, collaborating with members in AMER, EMEA, APAC, and LATAM.
• A commitment to continuous improvement, testing, and iterating to deliver the best customer experience possible.
Requirements:
• 3+ years of experience working in Customer Success or Account Management.
• Experience identifying business objectives and mapping solutions, in a thorough, compelling but crisp manner.
• Dynamic, agile, and nimble, with a passion for shaping something new and thriving in a dynamic environment.
Location:
This position is based in Lisbon, Portugal and requires 3+ days in office per week. Fluency in reading, writing, and speaking English is required.
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