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Global IT Operations Specialist

1 semana atrás

Lisboa, Lisboa, Portugal Itdsportugal Todos Tempo inteiro
Job Description:
  We are looking for a highly skilled Global IT Operations Specialist to join our team at Itdsportugal Todos. As an Incident Manager, you will be responsible for overseeing the resolution processes and maintaining service continuity for our global IT operations.
  Key Responsibilities:
  • Manage the incident management process and team members involved in resolving incidents.
  • Respond to reported service incidents, identify causes, and initiate the incident management process.
  • Prioritize incidents based on their urgency and potential impact on business operations.
  • Develop and maintain incident protocols for handling cybersecurity threats and server failures.
  • Collaborate with the incident management team to ensure adherence to established protocols.
  • Log all incidents and analyze their resolution to identify recurring issues.
  • Adjust the incident management process as needed to ensure its effectiveness.
  • Communicate with upper management regarding significant IT system issues.
  • Manage incident team members by reassigning workloads and rescheduling non-urgent tasks.

  Requirements:
  • Bachelor's degree in information technology, engineering, or a related field.
  • At least three years of experience in IT service management or a similar role.
  • Strong knowledge of IT service management software, including ITIL and COBIT.
  • Experience working with IT systems and software.
  • Excellent managerial skills and ability to collaborate with team members.
  • Ability to analyze high volumes of technical data and work in a fast-paced environment.
  • Strong problem-solving, analytical, and time-management skills.
  • Experience with ITIL > = V3, Service Now.
  • Fluent in English: C1.