Document Operations Specialist

Há 5 dias


Lisboa, Lisboa, Portugal Onfido Ltd (UK) Tempo inteiro
About the Role

We are seeking a skilled Document Operations Coordinator to join our Technology department in supporting the operational efficiency of our document processing platform.

As a key member of our team, you will be responsible for ensuring the seamless delivery of documents across multiple teams, analyzing performance metrics, and identifying areas for improvement. Your analytical skills and attention to detail will be invaluable in this role.

Responsibilities
  • Analyze performance metrics of documents at various stages of their lifecycle and identify opportunities for enhancement
  • Collaborate with Data Analysts, Engineering, and Product teams to test tooling, provide feedback, and create documentation on these processes
  • Manage backlogs of tasks to ensure smooth delivery across multiple teams
  • Create, maintain, and communicate standard operating procedures and document knowledge that supports our services and operations
  • Provide second-line support for document verification performance inquiries
About Us

Entrust is a leading provider of identity-centric security solutions, enabling organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world. With a global presence and a network of trusted partners, we support customers in over 150 countries.

We value diversity and inclusion, striving to build a workforce with diverse perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds and are committed to providing an accessible experience for candidates of all abilities.

The salary for this position is estimated to be around £45,000 - £55,000 per annum, depending on location and experience.



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