Document Operations Coordinator
3 semanas atrás
The Company:
Entrust is a leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings.
We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world.
Our team is composed of curious, dedicated, and innovative individuals who anticipate the future and provide solutions for a more connected, mobile, and secure world.
Key Responsibilities:
- Analyse performance metrics of documents at various stages of their lifecycle and their impact to KPIs, providing approaches to enhance performances where applicable.
- Engage with Data Analysts, Engineering, and Product teams to test tooling, provide feedback, and create documentation on these processes.
- Manage the backlogs of tasks to ensure a smooth delivery across multiple teams.
- Create, maintain, and communicate standard operating procedures and document knowledge that supports our services and operations.
- Provide second-line support for document verification performance inquiries.
Requirements:
- Strong aptitude for paying close attention to details.
- Able to make informed decisions based on data and interpret large datasets.
- Proven ability to manage and delegate tasks to both internal and external teams.
- A collaborative team player who thrives in a small team setting and effectively works with other departments.
- Strong ability to communicate and work effectively in a global, diverse team.
Technical Skills:
- Spreadsheet proficiency in Excel or Google Sheets for data management and analysis.
- Experience with business analytics tools such as Looker.
- Familiarity with Jira and Confluence.
- Ability to understand and interpret simple code.
About Entrust:
Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings.
We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world.
We support customers in 150+ countries and work with a global partner network, trusted by the world's most trusted organizations.
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