Native Swedish Language Specialist
Há 3 dias
Role & Responsibilities:
Taking responsibility: On behalf of your client, you will handle customer enquiries in writing and by telephone in Swedish. You will support customers with their extensive requests concerning digital topics such as vehicle apps and communication services.
Think comprehensively: In case of challenges with booked services in the vehicle, you are the first contact person and present possible solutions to the customer in 1st or 2nd level support. You will also advise our customers on the existing digital product portfolio and its features.
Implement reliably: Forwarding technical issues to the appropriate departments is just as much a part of your responsibilities as communicating with the specialist centers. You will provide timely and accurate information to our customers.
Skills & Experience:
Personality: customer-oriented, responsible, and communicative;
Working method: professional, independent, reliable, service- and solution-oriented;
Experience and know-how: Enthusiasm for customer service in the automotive sector, quick perception, and secure handling of common information technologies, also with ticketing tools;
Language: Swedish language skills at native speaker level in written and spoken in combination with good knowledge of English;
Training: No specific training required.
What we offer you:
Challenges in an international environment, career opportunities in one of the best companies in the world, flexible hours, medical services, discounts for employees, sports and health-related activities, canteen, and good access to public transport.
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