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We are looking for an experienced professional to join our team as a Remote Customer Experience Representative. As a member of our cross-functional team, you will play a vital role in ensuring seamless interactions between customers and our travel services.
Your primary responsibilities will include:
- Responding to customer inquiries via various channels.
- Assisting customers with booking cancellations and itinerary changes.
- Providing expert guidance and solutions to customers.
To excel in this role, you should have:
- Strong communication and problem-solving skills.
- C2 to native French and B2+ English, both spoken and written.
- Previous experience in customer-facing roles or tourism industry.
As a valued member of our team, you will benefit from:
- A comprehensive training program to enhance your skills and knowledge.
- A flexible work schedule that accommodates your needs.
- Opportunities for career growth and development.
