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Customer Service Representative
2 semanas atrás
Job Title: Customer Service Representative
We are seeking a motivated and dedicated French Customer Service Representative to join our onsite team in Portugal. In this role, you will provide exceptional support to French-speaking customers, helping them with inquiries and ensuring their satisfaction.
About the Role:
- Deliver top-tier customer support in French through phone, email, and live chat.
- Handle customer queries, resolve issues, and offer clear and accurate product information.
- Provide effective solutions to ensure high levels of customer satisfaction.
- Stay up-to-date with company products and services to offer accurate support.
- Log all customer interactions into the CRM system for accurate tracking and follow-up.
- Work collaboratively with your team to ensure smooth service delivery and solve complex problems.
- Maintain high-quality service by adhering to company guidelines and best practices.
- Stay informed on new product developments and customer service enhancements.
Requirements:
- Fluency in French (both written and spoken) is required.
- Excellent communication and problem-solving skills.
- Previous experience in customer service or a related field is a plus.
- Able to multitask and thrive in a fast-paced environment.
- Flexibility to work Monday to Friday, from 07:00 to 19:00, on a rotating shift schedule.
- Proficiency in CRM systems and customer service tools.
- Strong attention to detail and ability to resolve customer concerns effectively.
- EU citizenship or valid work permit for Portugal.
What We Offer:
- Competitive salary and benefits package.
- Onsite position based in Braga, Portugal.
- Set days off on Saturdays and Sundays.
- Career development and growth opportunities.
- A supportive and dynamic team environment.
- Health and wellness programs.
How to Apply:
If you're fluent in French and passionate about delivering excellent customer service, we would love to hear from you. Please submit your CV and cover letter highlighting your experience and qualifications.
