Social Media Customer Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Jobtome Tempo inteiro

Job Overview
Social network login/join: Client: World Talent Selection
Location: Portugal
Category: Other EU work permit required: Yes
Reference: Job Views: 3 Posted: Expiry Date:
Job Description: Jobtome-All is hiring Turkish speakers for our prestigious client in Lisbon. Position: Customer Service Creator for Social Media - Turkish speaker M/F/X - NIGHT SHIFT Description: We are looking for a highly skilled and experienced individual to join our team as a Customer Service Creator for Social Media. The ideal candidate will have excellent communication skills, be fluent in Turkish (C1 minimum) and English (B2 minimum), and have experience in social media and customer service.
About the Role
You will be responsible for providing support to content creators/influencers across social media on subscription management, account management, technical troubleshooting, and use of marketing tools. You will also make outbound phone calls to ensure customers understand the information being passed on to them. Additionally, you will provide product and tool support to improve clients' experience, identify trends, and solve problems facing multiple SMB clients.

Responsibilities
- Provide support to content creators/influencers across social media on subscription management, account management, technical troubleshooting, and use of marketing tools
- Make outbound phone calls to ensure customers understand the information being passed on to them
- Provide product and tool support to improve clients' experience
- Identify trends and solve problems facing multiple SMB clients

Requirements
- Fluent in Turkish with B2 in English
- Experience in customer service/content reviewer
- Great communication skills



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