Client Solutions Expert
2 meses atrás
Project Overview
Cross Border Talents' esteemed partner company is seeking a Client Solutions Expert to deliver exceptional service for a rapidly growing Combined Services App. This Hybrid Role will enable you to make a real impact on people's lives and grow with a cutting-edge app solution.
Your Key Responsibilities
- Act as the primary point of contact for users of the Combined Services App, providing support across various channels.
- Handle customer inquiries, troubleshoot app-related issues, and provide accurate solutions for a wide array of services integrated into the app.
- Educate customers on how to fully leverage the platform's features, ensuring optimal user satisfaction.
- Maintain detailed and up-to-date records of customer interactions, managing queries with precision and empathy.
- Collaborate with internal teams to ensure swift issue resolution and improve the overall client experience.
Requirements
- Fluency in French (C2) and strong proficiency in English (B2).
- Experience in customer service, with a passion for helping people solve problems.
- Tech-savvy with the ability to navigate apps, software, and troubleshoot effectively.
- A team-oriented mindset, capable of thriving in a fast-paced, hybrid work environment.
- Strong communication skills and a customer-centric approach to service.
What We Offer
- Hybrid Work Flexibility: Enjoy the perfect balance of working remotely and collaborating on-site.
- Performance Bonuses: Earn extra with performance-based incentives.
- Meal & Transport Allowances: Boost your earnings with daily meal allowances and monthly transport support.
- Growth Opportunities: Join a company that values career progression and internal mobility.
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