Client Solutions Expert

2 meses atrás


Braga, Braga, Portugal Cross Border Talents Tempo inteiro

Project Overview

Cross Border Talents' esteemed partner company is seeking a Client Solutions Expert to deliver exceptional service for a rapidly growing Combined Services App. This Hybrid Role will enable you to make a real impact on people's lives and grow with a cutting-edge app solution.

Your Key Responsibilities

  • Act as the primary point of contact for users of the Combined Services App, providing support across various channels.
  • Handle customer inquiries, troubleshoot app-related issues, and provide accurate solutions for a wide array of services integrated into the app.
  • Educate customers on how to fully leverage the platform's features, ensuring optimal user satisfaction.
  • Maintain detailed and up-to-date records of customer interactions, managing queries with precision and empathy.
  • Collaborate with internal teams to ensure swift issue resolution and improve the overall client experience.

Requirements

  • Fluency in French (C2) and strong proficiency in English (B2).
  • Experience in customer service, with a passion for helping people solve problems.
  • Tech-savvy with the ability to navigate apps, software, and troubleshoot effectively.
  • A team-oriented mindset, capable of thriving in a fast-paced, hybrid work environment.
  • Strong communication skills and a customer-centric approach to service.

What We Offer

  • Hybrid Work Flexibility: Enjoy the perfect balance of working remotely and collaborating on-site.
  • Performance Bonuses: Earn extra with performance-based incentives.
  • Meal & Transport Allowances: Boost your earnings with daily meal allowances and monthly transport support.
  • Growth Opportunities: Join a company that values career progression and internal mobility.


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