French and English Customer Experience Agent
Há 3 dias
Job Description
As a French and English Customer Experience Agent, you will be responsible for providing exceptional customer service to clients with renewable energy systems. Your primary duties will include:
- Troubleshooting issues related to installations remotely via phone, email, and live chat.
- Documenting all customer interactions in our Customer Relations Management System and ensuring follow-up until cases are resolved.
- Escalating complex issues to Tier 2 support and Team Lead as required.
Requirements
- Prior experience in Technical Support, Electronics, or electrical support.
- Ability to read, write, and speak in French and English.
- Able to ask the right questions in a calm and respectful manner to diagnose issues and analyze complex data sets.
Benefits
- A supportive career and professional development environment.
- An inclusive culture and community-minded organization where giving back is encouraged.
- A global team of curious lifelong learners guided by our company values.
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health, and wellness incentives.
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