French and English Customer Experience Agent

Há 3 dias


Lisboa, Lisboa, Portugal TTEC Tempo inteiro

Job Description

As a French and English Customer Experience Agent, you will be responsible for providing exceptional customer service to clients with renewable energy systems. Your primary duties will include:

  • Troubleshooting issues related to installations remotely via phone, email, and live chat.
  • Documenting all customer interactions in our Customer Relations Management System and ensuring follow-up until cases are resolved.
  • Escalating complex issues to Tier 2 support and Team Lead as required.

Requirements

  • Prior experience in Technical Support, Electronics, or electrical support.
  • Ability to read, write, and speak in French and English.
  • Able to ask the right questions in a calm and respectful manner to diagnose issues and analyze complex data sets.

Benefits

  • A supportive career and professional development environment.
  • An inclusive culture and community-minded organization where giving back is encouraged.
  • A global team of curious lifelong learners guided by our company values.
  • A healthy benefits package based on your position that could include PTO, tuition reimbursement, health, and wellness incentives.


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